Our inspiration is to make sure you are completely satisfied with your Ruby & Flint jewelry
For all Ruby & Flint jewelry, we offer a ‘14-Day Satisfaction Guarantee’ on all the jewelry purchased at www.rubyandflint.com. You have 14 calendar days (starting from the day you receive the item) to return an item.
Return and Refunds Policy
- For a refund, we only accept Ruby & Flint jewelry with the original tags attached
- The merchandise must be unwashed, unworn and unused
- There is a restocking fee of $10 per item
- Your refund will be credited to the same payment method you used to make the purchase
Custom Made Products
Please note that, because we sell custom made products we are not obliged by law to offer a refund. However, because we want 100% satisfied customers, we do offer you the ‘100% Satisfaction Guarantee’!
Personalized and Made to Order items
Personalized and made to order items cannot be returned or exchanged and are non-refundable.
How to return your item
- IMPORTANT! Email us at firstname.lastname@example.org for a Return Authorization Number
- Please do not send your item back without your Return Authorization Number
- Proof of payment must accompany the return
- Outgoing shipping charges are not refunded, and return shipping and handling fees are the responsibility of the sender
- Packages “refused”, “returned to sender” or sent back to us without prior notice will not be accepted
- We are not responsible for items lost or damaged during shipping to us or for any duty fees necessary to retrieve a package
- When returning the product, describe the item as a "repair" and declare the amount as $0. This will avoid customs charges
Processing of your return
Once we have received your item, please allow another 7 days for your return to be processed.